00jl Frequently Asked Questions

00jl requires a valid Philippine government-issued ID for KYC verification. Accepted documents include your PhilSys National ID, Philippine passport, LTO driver's licence, SSS or GSIS card, Voter's ID, or PRC ID. Upload a clear photo or scan through your account settings. A selfie holding the ID may be requested. Verification is usually completed within 24 to 48 hours.

On the 00jl login page, click "Forgot Password" below the login form. Enter the email address linked to your account and click Submit. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. For further assistance, contact 00jl support via live chat 24/7.

No. Each player is permitted one active account on 00jl. Creating multiple accounts to claim bonuses more than once is a violation of the Terms and Conditions and may result in permanent account closure and forfeiture of funds. If you believe a duplicate account was created in error, contact support immediately to resolve the issue.

To permanently close your 00jl account, log in and navigate to Account Settings, then select "Close Account." Alternatively, contact our support team via live chat or email at [email protected] with your request. Any remaining account balance will be withdrawn to your registered payment method before closure is finalised, subject to standard verification.

Log in to your 00jl account, go to the Cashier section, and select GCash as your deposit method. Enter the amount you wish to deposit and confirm. You will be redirected to the GCash payment gateway to authorise the transaction using your GCash PIN or biometric authentication. Deposits via GCash are credited to your 00jl wallet instantly in most cases.

The minimum deposit on 00jl is ₱100 for e-wallet methods such as GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. These thresholds ensure that transaction processing fees remain proportional to the deposit value. There is no maximum deposit limit for verified accounts, though large transactions may require additional verification.

GCash withdrawals on 00jl are typically processed within 15 to 30 minutes for fully verified accounts. During peak hours or system maintenance windows, processing can take up to 2 hours. Withdrawal requests submitted after 10:00 PM PHT may be processed the following morning. Make sure your GCash number matches the mobile number registered on your 00jl account to avoid delays.

The minimum withdrawal amount on 00jl is ₱200 for GCash and PayMaya. For bank transfers to BPI, BDO, or Metrobank, the minimum is ₱500. There is no processing fee charged by 00jl on standard withdrawals, though your bank may apply their own transfer fees. Withdrawals are only released to payment methods that have been verified under your account.

00jl does not charge any internal fees for standard deposits or withdrawals. However, third-party payment providers — including GCash, PayMaya, BPI, BDO, and Metrobank — may apply their own service charges depending on the transaction type and amount. We recommend checking your payment provider's current fee schedule before initiating large transactions.

00jl Casino offers a wide selection of slot games from leading providers including JILI, Pragmatic Play, and other Asian-market favourites. The library includes classic 3-reel slots, modern 5-reel video slots, and jackpot titles with progressive prize pools. You can filter games by provider, theme, or RTP rating. New titles are added regularly — check the Slots section on 00jl for the latest additions.

RTP, or Return to Player, is a percentage indicating how much a slot game pays back over time. On 00jl, most slot titles carry an RTP between 94% and 97%, depending on the game and provider. You can view the RTP for individual games in the game's information panel before you start playing. Higher RTP games offer better long-term return potential, though individual sessions vary.

Yes. 00jl's sportsbook covers PBA Philippine Cup, Governors' Cup, Commissioner's Cup, NBA regular season and playoffs, FIBA tournaments, and other major basketball competitions. You can place pre-match and live in-play bets on game winner, point spreads, totals, and player props. All odds are displayed in decimal format with PHP currency for your convenience.

Yes. 00jl Casino features a live casino section powered by providers like Vivo Gaming, offering real-time table games streamed from professional studios. Available games include live baccarat, roulette, blackjack, dragon tiger, and sic bo. Games run 24 hours a day with multiple table variants to suit different betting ranges, from casual players to high-roller tables.

Yes. 00jl is fully optimised for mobile play on both Android and iOS devices. You can access the full platform through your mobile browser — no app download is required. The mobile version supports all games, deposits, withdrawals, live betting, and account management functions. For the best experience, use an updated browser such as Chrome or Safari on a stable internet connection.

New 00jl members are eligible for a welcome bonus on their first deposit. The bonus is credited as a percentage match of your deposit amount, up to a specified maximum in PHP. To withdraw bonus-derived winnings, a wagering requirement must be met — typically 20x to 30x the bonus amount within a set number of days. Full terms are outlined in the Promotions section of your account.

A wagering requirement (also called playthrough) is the number of times you must bet your bonus amount before withdrawing any winnings generated from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically count 100%, while table games may count less. Check your specific bonus terms for details.

Yes. 00jl operates a tiered loyalty programme that rewards consistent play. Players earn points for every real-money wager across slots, live casino, and sports betting. Points accumulate toward tier upgrades — Bronze, Silver, Gold, and Platinum — each unlocking better reload bonuses, faster withdrawals, dedicated account managers, and exclusive cashback offers. Check the Promotions page for current loyalty programme details.

Most welcome bonuses on 00jl can be used across slots and selected live casino games. However, some bonuses are product-specific — for example, a slots welcome bonus may not be valid on live baccarat or sports betting. Additionally, certain high-RTP games may be excluded from bonus wagering. Always review the specific bonus terms in your account before depositing to confirm eligible games.

00jl operates within the framework of Philippine online gaming regulations overseen by PAGCOR, the Philippine Amusement and Gaming Corporation. PAGCOR is the government authority responsible for licensing and regulating online gaming platforms serving the Philippine market. 00jl is intended for use by players physically located in jurisdictions where online gaming is permitted. Players are responsible for verifying local laws before registering.

The minimum age to register and play on 00jl is 21 years old. This is in line with Philippine law governing casino-style gambling. All accounts are subject to age verification as part of KYC. Any account found to belong to a person under 21 will be permanently closed, all balances forfeited, and the matter referred to the relevant regulatory authority. There are no exceptions to this rule.

To self-exclude on 00jl, log in and go to Account Settings, then select "Responsible Gaming" and choose "Self-Exclusion." You can select a period of 30 days, 90 days, 180 days, or permanent exclusion. Your account is locked immediately upon confirmation and all promotional messages are suspended. If you need help activating self-exclusion, contact our 24/7 support team via live chat.

Yes. 00jl allows you to set daily, weekly, or monthly deposit limits from your account's Responsible Gaming settings. Once a limit is set, it takes effect immediately. Lowering your limit is instant; increasing it requires a 48-hour cooling-off period before the change activates. These tools are provided free of charge to support healthy gambling habits and give you full control over your spending.

If you believe gambling is becoming a problem, act immediately: use the self-exclusion tool in your 00jl account, contact our 24/7 support team, or reach out to PAGCOR's responsible gaming resources at pagcor.ph. The National Center for Mental Health (NCMH) in Mandaluyong City also provides counselling for behavioural addictions. You can also ask your bank to restrict transactions to online gaming platforms. Help is available — please use it.