00jl Privacy Policy

00jl is an online casino and sportsbook platform operating in the Philippine market, serving Filipino players with a suite of gaming products including live dealer casino games, slots, bingo, and sports betting across major leagues such as the NBA, PBA, UFC, and European football.

For the purposes of this Policy, 00jl acts as the Personal Information Controller (PIC) as defined under the Data Privacy Act of 2012 with respect to the personal data you provide when accessing our services. We determine the purposes and means by which your personal data is processed on the 00jl platform.

00jl collects personal data that is necessary for the operation of the platform, compliance with regulatory obligations, and delivery of a safe and personalised gaming experience. The categories of personal data we collect are outlined below:

00jl collects your personal data through the following channels and mechanisms:

• Account registration: When you create a 00jl account, you directly provide identity, contact, and credential data through the registration form.
• KYC verification: When you submit identity verification documents to complete your KYC profile, we collect the document images and extracted identity data.
• Deposits and withdrawals: Financial data is collected when you initiate transactions through GCash, PayMaya, BPI, BDO, or Metrobank.
• Platform usage: Technical and usage data is collected automatically as you navigate the 00jl platform, place wagers, and interact with game interfaces.
• Cookies and tracking technologies: As described in Section 9, we use cookies and similar technologies to collect session and behavioural data during your visits to 00jl.net.
• Customer support interactions: When you contact our support team via live chat or email, we retain records of those communications for quality assurance and dispute resolution purposes.
• Third-party providers: We may receive certain technical or fraud-detection data from our payment processing partners and identity verification service providers.

00jl processes your personal data for the following purposes. We do not use your data for any purpose beyond what is described here without first obtaining your explicit consent:

• Account management: To create, maintain, and administer your 00jl player account, including processing login authentication and account security.
• KYC and AML compliance: To verify your identity and age, comply with Know Your Customer obligations, and meet the requirements of the Philippine Anti-Money Laundering Act (AMLA) and PAGCOR directives.
• Transaction processing: To process deposits, withdrawals, bonus crediting, and maintain accurate financial records for your account.
• Service delivery: To provide access to all gaming products on the platform — live casino, slots, bingo, and sports betting — and personalise the experience based on your preferences and history.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and violations of our Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and maintain records of interactions for quality and training purposes.
• Responsible gaming: To monitor gaming behaviour, implement self-exclusion requests, enforce deposit limits, and identify patterns that may indicate problem gambling.
• Regulatory reporting: To fulfil mandatory reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities.
• Platform improvement: To analyse usage patterns and technical performance data for the purpose of improving platform features, stability, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and relevant updates — only where you have provided consent and have not opted out.

Under the Data Privacy Act of 2012 and its Implementing Rules, 00jl processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to fulfil the Player Agreement between you and 00jl — including account management, transaction processing, and service delivery — is based on contractual necessity.
• Legal obligation: Processing for KYC/AML compliance, age verification, regulatory reporting, and fraud prevention is required by applicable Philippine law including the AMLA, PAGCOR regulations, and the Data Privacy Act itself.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement is based on 00jl's legitimate business interests, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies is based on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

00jl does not disclose your personal data to third parties except in the circumstances described below. All third parties who receive personal data from 00jl are bound by contractual obligations to maintain the confidentiality and security of that data:

• Regulatory and law enforcement authorities: We share data with PAGCOR, the AMLC, the National Privacy Commission (NPC), and Philippine law enforcement agencies where required by law or pursuant to a valid legal order.
• Payment service providers: Transaction data is shared with GCash, PayMaya, BPI, BDO, and Metrobank as necessary to process your deposits and withdrawal requests.
• Identity verification providers: KYC documents and identity data may be shared with accredited third-party identity verification service providers engaged by 00jl to perform document authentication and liveness checks.
• Game content providers: Where you play live dealer games or other content provided by third-party studios, certain usage and session data is shared with those studios for the purpose of game delivery and integrity monitoring.
• Technology and infrastructure providers: Our hosting, cloud infrastructure, and cybersecurity partners may process technical data as part of platform operations. All such providers are engaged under data processing agreements.
• Professional advisers: Legal, audit, and compliance advisers may access your data on a need-to-know basis for the purpose of providing professional services to 00jl.

00jl's primary data processing infrastructure is located within the Philippines. However, certain third-party service providers engaged by 00jl — particularly game content studios and cloud infrastructure providers — may process data on servers located outside the Philippines.

Where personal data is transferred outside the Philippines, 00jl ensures that appropriate safeguards are in place in accordance with Section 21 of the Data Privacy Act and the implementing rules of the National Privacy Commission. These safeguards include:

• Contractual clauses requiring the receiving party to apply data protection standards equivalent to those mandated under Philippine law.
• Verification that the destination jurisdiction maintains an adequate level of data protection as assessed by the NPC.
• Technical controls ensuring data transmitted internationally is encrypted in transit using TLS 1.2 or higher.

You consent to these transfers by registering and using the 00jl platform. If you have questions about specific transfer destinations or the safeguards applied, you may contact our Data Protection Officer as described in Section 15.

00jl retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:

Upon expiry of the applicable retention period, 00jl will securely delete or anonymise your personal data in accordance with NPC-approved disposal procedures. Anonymised data that can no longer identify you may be retained for statistical and analytical purposes without time restriction.

00jl uses cookies and similar tracking technologies on the 00jl.net website to provide a functional, secure, and personalised experience. The types of cookies we use are described below:

• Strictly necessary cookies: These cookies are essential for the operation of the platform. They enable core functions such as login session management, security token validation, and shopping cart-equivalent functionality for wager placement. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These cookies remember your preferences — such as language settings, display preferences, and responsible gaming tool configurations — to provide a consistent experience across sessions.
• Analytics cookies: We use anonymised analytics data to understand how users navigate the platform and identify areas for improvement. Analytics data is not linked to your individual identity.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts. These operate silently in the background and are necessary for platform integrity.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 00jl. To exercise any of these rights, contact our Data Protection Officer as described in Section 15:

• Right to be informed: The right to know what personal data 00jl collects about you, the purposes for which it is processed, and the parties to whom it may be disclosed — as provided in this Policy.
• Right to access: The right to request a copy of the personal data 00jl holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you. Basic profile information can be updated directly through your account settings.
• Right to erasure / right to be forgotten: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under the AMLA and PAGCOR regulations.
• Right to object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interests, on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where processing is carried out by automated means.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

00jl takes the security of your personal data seriously and implements technical and organisational measures designed to protect it against unauthorised access, loss, destruction, or alteration. Our security framework includes:

• Encryption in transit: All data transmitted between your device and the 00jl platform is encrypted using TLS 1.2 / TLS 1.3 (256-bit SSL). This includes login credentials, financial data, and KYC documents.
• Encryption at rest: Sensitive personal data stored in our databases — including government ID numbers and financial references — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised 00jl personnel and contractors on a strict need-to-know basis. All access is logged and audited.
• Multi-factor authentication: Internal systems holding personal data are protected by multi-factor authentication for all staff access.
• Vulnerability management: 00jl conducts regular security assessments, penetration testing, and patch management to identify and remediate technical vulnerabilities.
• Incident response: In the event of a personal data breach, 00jl has an incident response procedure that includes notification to affected users and the National Privacy Commission within the timeframes required by the Data Privacy Act.

The 00jl platform integrates with a number of third-party service providers to deliver the full range of gaming, payment, and support services available to players. Where these integrations involve the processing of your personal data, we ensure appropriate data sharing agreements are in place.

Key third-party categories and their data-handling roles include:

• Live dealer game studios: Third-party studios that provide live casino content process limited session and game data for the purpose of game delivery, bet settlement, and gaming integrity monitoring. These studios operate under their own regulatory licences and privacy frameworks.
• Payment processors: GCash, PayMaya, and the partner banks (BPI, BDO, Metrobank) each process transaction data according to their own privacy policies and Bangko Sentral ng Pilipinas (BSP) regulatory requirements.
• Identity verification services: Third-party KYC providers process identity document images and biometric data (where applicable) for the purpose of performing automated identity checks. These providers are bound by strict data processing agreements and NPC-compliant data handling obligations.

00jl is not responsible for the privacy practices of third-party providers beyond our contractual agreements with them. We encourage you to review the privacy policies of any third-party service you interact with.

The 00jl platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR licensing requirements governing online gaming.

00jl does not knowingly collect, store, or process personal data from individuals under the age of 21. As part of our registration and KYC process, we require age verification for all new accounts. Any account found to belong to a person under 21 will be:

• Immediately suspended and locked from further platform access.
• Subject to forfeiture of any funds held in the account, as stipulated in our Terms & Conditions.
• Reported to PAGCOR and relevant Philippine authorities where required by law.
• All associated personal data deleted or anonymised in accordance with our data retention obligations.

00jl reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made to this Policy, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Send a notification to your registered email address summarising the key changes.
• Display a prominent notice on the 00jl platform for a reasonable period following the update.

Your continued use of the 00jl platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must discontinue use of the platform and may request account closure as described in our Terms & Conditions.

We recommend reviewing this Privacy Policy periodically to stay informed of how 00jl protects your personal data. All previous versions of this Policy are archived and available upon request from our Data Protection Officer.

00jl has appointed a Data Protection Officer (DPO) as required under Section 21 of the Data Privacy Act of 2012. The DPO is responsible for overseeing compliance with this Policy and the DPA, and serves as the primary point of contact for all data subject requests and privacy-related concerns.

• DPO Contact: [email protected] (please include "DPO Request" in your subject line)
• General Support: Available 24/7 via live chat on the 00jl platform after logging in.
• Response time: Data subject requests are acknowledged within 3 business days and resolved within 15 business days.